FAQ

Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

Delivery times vary by product and destination, but most UK orders arrive within 7-14 business days. You'll receive a tracking link by email as soon as your order ships.

Do you ship internationally?

Currently we ship within the United Kingdom. We're working on expanding to more destinations soon.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and delivery address.

Orders & Tracking

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and link so you can follow its progress.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We can make changes before an order has shipped, but can't guarantee changes once it's on its way.

Returns & Refunds

What is your return policy?

We want you to be happy with your purchase. Full details of our return and refund policy are available on our Return and refund policy page.

How do I start a return?

Get in touch with us using the details on our Contact page and we'll guide you through the process.

Payment

What payment methods do you accept?

We accept all major debit and credit cards, plus other secure payment methods available at checkout.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure checkout, and we never store your card details.

Products

Where do your products come from?

We carefully select products from trusted suppliers, choosing items we'd genuinely use ourselves rather than chasing passing trends.

Still have a question?

Get in touch with us via our Contact page and we'll be happy to help.